This customer noticed a strange noise as the door descended, but the springs seemed to be in good working order.
Upon hearing a loud noise in your garage, and seeing the door fall down, you’d normally expect to find a broken garage door spring. In this case, though, the issue was actually that the cables had frayed through. These are responsible for holding the door up, so when they break the door inevitably tumbles down. We ran new cables into the drums and balanced the door again. A short while later, the door was safe to use once more.
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* $29 service call - deducted from the service
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